Response Time
• Rental requests with a pickup time of 48 hours or less: Suppliers must accept or decline within 5 hours.
• All other rental requests: Suppliers must accept or decline within 48 hours of submission.
Automatic Cancellation
• If a supplier fails to respond within 48 hours, the rental request will be automatically canceled.
• Both the renter and supplier will be notified of the cancellation via the Rentworthy platform.
Renter Compensation
• On a case-by-case basis, Rentworthy may provide the affected renter with a credit for future rentals.
• The decision to offer credit and the amount will be at Rentworthy's discretion.
Consistent Non-Response
• Suppliers who repeatedly fail to respond to rental requests may face penalties, suspension, or removal from the platform.
Exceptions
• In cases of verifiable emergencies or technical issues, suppliers may appeal penalties by contacting Rentworthy Support.
Policy Updates
• Rentworthy reserves the right to modify this policy as needed to ensure optimal platform performance and user satisfaction.